"To provide our customers premium quality merchandise at the most affordable prices, with top-notch customer service before and after the sale."
We carry a complete collection of quality writing instruments, laser pointers, accessories, and giftsets at a fraction of what you would normally pay at stationers and retail outlets. We are also proud to offer the latest and most unique promotional solutions and ideas designed to promote your products and services, through creating maximum exposure and recognition of your logo.
At Greenpearle.com we strongly believe in the quality and workmanship of our products. All items are backed by our Satisfaction Guarantee. If you are not completely satisfied with the product you receive for any reason, simply send it back to us in its original packaging within 15 days of receipt to receive a refund or exchange, minus shipping charges. All defective products are refunded or exchanged. For non-defective returns, a 15% restocking fee may apply. Certain items do not qualify for a refund unless product is defective. These are noted on their respective product pages.
GIFT PACKAGING
Once you find that perfect gift, you'll want to send it to that special someone right away. With our gift packaging service, sending someone a great looking gift is as easy as a few mouse clicks. All items can be shipped in our Standard Gift Packaging (Gift Wrap with Ribbon) at $4.95 per item. Simply select "YES" for the Gift-Wrap option during check out.
PAYMENT METHODS
We gladly accept Visa, MasterCard, Discover, and American Express. Cashiers checks and money orders are also accepted.
SHIPPING POLICY
Most orders are shipped within 2-3 business days after they are placed. You will receive a shipping confirmation via email once the order is shipped.
All orders are shipped at a FLAT RATE of $7.99 via USPS Priority Mail Service, or $9.99 via Federal Express Ground Service, regardless of quantity. Overnight service is also available through Federal Express for most locations.
NOTE: For certain items, the actual cost for shipping may be different from the amount shown during checkout. GreenPearle.com reserves the right to re-calculate shipping charges if the OVERNIGHT option is chosen for an order. A notification will be sent via email to indicate the correct amount within 24 hours after placement of order. We must receive a written confirmation that the new amount is acceptable before shipment.
GREENPEARLE.COM CURRENTLY DOES NOT ACCEPT INTERNATIONAL ORDERS WITH THE EXCEPTION OF CANADA. ORDERS ARE ACCEPTED FROM ALL STATES WITHIN THE U.S., INCLUDING ALASKA AND HAWAII.
CANADIAN ORDERS
Shipping and handling charges do not include import duties, related taxes, and GST. Consult your local government office if you have questions about duties or GST.
Note: For all Canadian orders there will be an additional US$10.00 handling charge per order.
SALES TAX
There is no sales tax required except for residents of California.
RETURN POLICY
A RETURN MERCHANDISE AUTHORIZATION (RMA) number is required when returning any merchandise. Please email us at returns@greenpearle.com with your invoice date and number, along with the reason for return. An RMA number will be issued within 48 hours, and the item must be received FREIGHT PREPAID within 15 business days. For your protection we strongly suggest using an insured carrier, for Greenpearle.com IS NOT RESPONSIBLE for any items that are lost or damaged during transit. Once the item is received in good condition, a refund will be issued. All non-defective returns are subject to a 15% restocking fee. Shipping charges are non-refundable.
Greenpearle.com reserves the right to refuse refunds or exchanges to items that appear used or damaged. Items returned without a RMA number will not be accepted and a refund will not be issued.
All Items can be exchanged for another item of EQUAL or LESSER value ONLY. When exchanging for an item of a lesser value, the difference will be refunded.
PRODUCT INFORMATION
Every effort has been made to ensure the accuracy of all information contained herein. GreenPearle.com makes no warranty expressed or implied with respect to accuracy of the information, including product specifications. Product and manufacturer names are used only for the purpose of identification.
SECURITY ISSUES
Greenpearle.com is hosted by YAHOO!STORE, please refer to the Privacy Policy Section for more details.
