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TECHNOLOGY GIFTS
TECHNOLOGY GIFTS


PROMOTIONAL WRITING INSTRUMENTS
PROMOTIONAL PENS


PROMOTIONAL BAGS & TOTES
PROMOTIONAL BAGS & TOTES


Custom USB Flash Drives w/ Logo
IMPRINTED USB DRIVES


BRANDED DRINKWARE
BRANDED DRINKWARE


Custom Branded GIFT IDEAS
PROMO IDEA HUB


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faq

Home > FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS


How Do I Place An Order?
Customer service is our number one goal. Therefore your purchase experience will be completely personalized. When you are ready to place an order, one of our experienced team members will assist you via email, phone, or both. Simply contact us with your request by one of the following:

1. use the request / order form on the lower left corner of the page.
2. email us at customerservice@greenpearle.com
3. call our customer service department at (888) 893-1612


How do I request a sample?
We understand sometimes you need to touch and feel the product before you make that important purchase. We're happy to offer two free samples per new inquiry (valued at $20.00 or less). Please email all sample requests to customerservice@greenpearle.com, call us at (888) 893-1612, or use request/order form in the lower left corner of the page.


What if I don't find what I'm looking for?
Not all items available are listed on our site.
There are simply too many great options available for every category! Contact us with the description and/or an image of the item you have in mind, and we'll be sure to locate it for you. Requests can be sent to
customerservice@greenpearle.com, by phone at (888) 893-1612, or by using the request/order form in the lower left corner of the page.


Do you offer rush service on your products?
Yes, many of the items we offer are available through RUSH SERVICE. While most items can be rushed free of charge, some may require additional rush fees. To see the items available through our rush production program visit our 24 HOUR RUSH SECTION. For more info, please feel free to contact us by email, call us at (888) 893-1612, or via request form to the left.


What if I have questions before placing an order?
We welcome questions and love providing useful answers and info! Because that means you'll be 100% comfortable when you place your order. Please email all questions, inquiries, and price quote requests to customerservice@greenpearle.com, call us at (888) 893-1612, or use request/order form to the left.


What if I have an issue with my order?
We're here to help! Even though we're experts at what we do, and our supplier partners are the most trusted in our industry, it's rare but sometimes mistakes do occur (we're human after-all). Rest assured, you are well protected in case issues arise. Also, we pride ourselves in providing the highest level of customer service in our industry, meaning we will ALWAYS provide a solution if you don't feel 100% satisfied with your purchase experience. For further details, please visit the POLICY (Terms of Service) section on this site.


What payment method do you accept?
We accept all major credit cards including VISA, Mastercard, Discover, and American Express. We also accept purchase orders (our credit dept will contact you regarding conditions and terms), and wire transfers.







TOLL FREE (888) 893-1612
customerservice@greenpearle.com
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